Case Studies
Client stories from My Local Coverage. See how personal guidance helped people navigate their coverage choices.
Client Story · Molly C., Florida
Finding a new plan with guidance she could trust
The challenge
Molly needed replacement healthcare coverage when her Wellcare plan was no longer available in her area. She wanted an option that suited her needs and budget.
The guidance
Marcus helped Molly review her choices and find a plan for her situation. Personal guidance helped her navigate the change.
Her experience
Molly reports that her new plan fits her needs and saves her money. She values having someone she trusts to help her understand insurance.
“I trust Marcus. He definitely knows this stuff about insurance.”
— Molly C.
This is one client’s reported experience.
Client Story · Bernice V. Taylor
Dependable benefits support, year after year
The challenge
Bernice wanted a familiar person she could contact when questions about her benefits came up.
The guidance
Over several years, Marcus has provided benefits guidance and stayed available to help her.
Their experience
Bernice appreciates the ongoing relationship and says she can count on support when she needs it.
“He is always there when I need him.”
— Bernice V. Taylor
Client Story · Lila Pack
Understanding her choices while keeping her doctors in mind
The challenge
Lila and her son had accepted assigned coverage without realizing they could compare other options. Keeping their doctors was important to them.
The guidance
Marcus explained available plans and helped them understand which options included their doctors.
Their experience
Lila says the conversation made a confusing process easier and helped both of them understand their choices.
“Insurance can be overwhelming, and confusing but Marcus made this so simple for each of us.”
— Lila Pack
Client Story · Lala Clayton
A clearer path through Medicare at 65
The challenge
When Lala turned 65, she felt unsure about her healthcare choices and where to start.
The guidance
Marcus walked her through the process and remained available when questions came up.
Their experience
Lala describes feeling grateful for his guidance and ongoing support as she navigated her options.
“Also always being available if I have questions.”
— Lala Clayton
Client Story · Mike Barnett
From a frustrating process to a helpful conversation
The challenge
Mike found it difficult to navigate Medicare and Medicaid websites, upload documents, and reach someone who could help.
The guidance
His sister referred him to Marcus, giving him a direct person to speak with about the process.
Their experience
Mike reports getting the help he needed on his first call, which he says took about 30 minutes.
“Trying to navigate their sites, upload files etc. was extremely frustrating.”
— Mike Barnett
Client Story · Penny Lemon
Understanding the details of her personal plan
The challenge
Penny wanted coverage suited to her needs and someone who could make the details easier to understand.
The guidance
Marcus helped her evaluate options and explained her plan in clear, approachable language.
Their experience
Penny values the personal attention and feels comfortable recommending My Local Coverage to others.
“He explains everything so that you can understand your personal plan.”
— Penny Lemon
Client Story · Rickey M Mathis
Responsive support and plain-language answers
The challenge
Rickey was dissatisfied with his previous coverage experience and wanted clearer information and dependable assistance.
The guidance
Marcus answered questions, provided requested information, and communicated in a way Rickey found easy to understand.
Their experience
Rickey says he is happy with his Humana coverage and especially appreciates the personal support Marcus provides.
“talks to us like normal people”
— Rickey M Mathis
Client Story · Buster Karr
Staying informed through clear, dependable communication
The challenge
Buster wanted clear updates and a dependable person to keep him informed about changes.
The guidance
Marcus kept Buster updated and explained new developments so he knew what was happening.
Their experience
Buster values the ongoing communication and says he enjoys working with Marcus.
“He tells me what is going on and keeps me informed”
— Buster Karr
Client Story · Sylvia Creegan
Finding a plan with personal guidance and ongoing support
The challenge
Sylvia wanted help finding a coverage plan that fit her needs, with someone available to answer questions.
The guidance
Marcus helped Sylvia find a plan for her situation and remained a direct point of contact when questions came up.
Their experience
Sylvia reports keeping more money in her pocket and appreciates the personal guidance and continuing support.
“I get to keep more money in my pocket! Big plus!!”
— Sylvia Creegan
Client Story · Olga Ninichuk
Making plan choices and enrollment simple and clear
The challenge
Olga felt unsure which insurance plan to choose and wanted straightforward guidance to understand her options.
The guidance
Marcus explained her options and walked her through the sign-up process with knowledgeable, friendly support.
Their experience
Olga says the process became simple and clear. She appreciates the guidance she received and recommends Marcus to others navigating insurance plans.
“Mr. Robinson made the entire sign up process simple and clear.”
— Olga Ninichuk
Client Story · Peggy Mobley
Finding a Medicare plan that better fit her needs
The challenge
Peggy felt overwhelmed by changing coverage needs and bills, and wanted clear help understanding her Medicare options.
The guidance
Marcus listened to her concerns, explained the next steps, and helped her move into a Medicare plan that better fit her situation.
Their experience
Peggy reports that her new plan better meets her needs and leaves more money in her pocket. She values having dependable guidance when she needs Medicare help.
“Thank God, Marcus is amazing, call him for Medicare needs, he won't let you down”
— Peggy Mobley